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Return Policy
1. Introduction
At XFO COMPANY LLC, we strive to ensure that all of our self-care products meet the high standards of quality and satisfaction our customers expect. We understand that sometimes a product may not be what you anticipated, and we are committed to facilitating a straightforward return process.
2. Return Eligibility
You may return products purchased from THE XFO COMPANY within 5 days of the original purchase date under the following conditions:
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The item must be unused and in the same condition that you received it.
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It must be in the original packaging with all seals, tags, and labels intact.
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A receipt or proof of purchase must accompany the return.
3. Non-Returnable Items
For health and safety reasons, the following items are non-returnable:
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Opened or used personal care products.
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Products that have been altered or damaged after delivery.
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Items sold as part of a final sale or clearance.
4. Return Process
To initiate a return, please follow these steps:
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Contact our customer service team at inquireatthexfocompany.com with your order details and reason for the return.
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We will provide you with a return shipping address and instructions.
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Pack the item securely and include all original packaging materials, as well as the receipt or proof of purchase.
5. Refunds
Upon receiving your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
6. Shipping Costs
The customer is responsible for paying for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to an error on our part (e.g., defective item).
7. Contact Information
If you have any questions regarding our return policy, please contact us at:
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Phone: 877-777-3902
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Email: inquire@htexfocompany.com
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Address: 1305 B.A.R. N.A.R.D. Street, Savannah, Georgia, 31401
We hope this page was clear, compliant and concise. We strive daily to improve the detailing and conveyance of all necessary steps and conditions for returns to ensure a smooth process for both the The XFO Company, our customers and affiliates.